Hi all,
I don't know if this is an appropriate place to post
this rant but I want to make sure Red Hat hears it as
I am incredibly frustrated with them and they sponsor
this list.
As a company, what are peoples' experiences dealing
with Red Hat? I am seriously considering moving away
from Red Hat because I find them so difficult to deal
with. As a distribution I really like it and know it
better than any of the others.I think the features of
Res Hat network are very nice but when you try to
purchase anything from Red Hat as an educational
institution, they are incredibly unfriendly. In order
to use a PO you must be buying at least $2000.00 worth
of stuff. I deal with a lot of vendors and virtually
all of them take school PO's without a problem no
matter what the amount is. I run a few Linux servers;
all but one on Red Hat and want to purchase Red Hat
Network for them. They are making me jump through many
hoops to get it since I am not buying $2000.00 worth.
I am considering moving my servers to another
distribution such as Debian. The updates you get
through Apt-get are free and I don't have to fool
around with a company that doesn't want to give me the
time of day because I am not an 800 pound gorilla that
is going to spend big bucks in one fell swoop. Red Hat
has an opportunity to make real inroads into
government and education and to take the posture they
have seems quite ridiculous. It is a deterrent to
schools and small municipalities. I am one of the only
K12 open source advocates in my small state but there
is a lot of interest in open source. I get queried by
colleagues frequently on how to transition to Linux
and open source apps. I find Red Hat pays a lot of lip
service to doing things for education but their basic
purchasing policy is anything but friendly. As my
colleagues ask me for recommendations, I think I am
going to start talking up other distros despite the
fact that Red hat has one of the best organized
support systems in the Linux world as they are so
unfriendly to the little guys. What are other folks
thoughts/experinces?
Dave
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