Re: [OS:N:] Helpdesk/issue/ticket tracker

[Chris Spencer <CSpencer CAIT org>]

I would recommend:

http://www.bestpractical.com/rt/index.html

I know at least one company which switched from remedy to RT.


Chris


On Sat, 2003-03-08 at 13:42, Jeremy Hogan wrote:
> A few folks have asked for an OSS ticket or issue tracker.
> 
> http://sourceforge.net/projects/issue-tracker/
> 
> Is one I know and love. :-D 
> 
> Try it out, it lacks a tech/admin doc and a roadmap, but the
> screenshots, demo, and existing docs paint a decent picture. It's robust
> and stable, and more than capable of handling most trouble ticket/issue
> tracking needs. Contact me off-list with any questions.
> 
> --jeremy
> 
> 
> 
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